Politique de confidentialité
Privacy Policy
Last updated: 31 August 2026
Buzok operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with our online shopping services (the “Services”).
Buzok is powered by Shopify, which enables us to provide the Services to you.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit or use our website, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy shall apply in relation to such processing.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term “personal information” or “personal data”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
- Contact details, including your name, postal address, billing address, shipping address, telephone number and email address.
- Payment and transaction information, including information relating to your payment method, payment confirmation, transaction details and purchases. Payment information is processed through secure payment platforms.
- Account information, where applicable, including your username, password, preferences and settings.
- Order and transaction information, including products that you view, add to your cart or wishlist, purchase, return, exchange or cancel, and information about previous transactions.
- Communications with us, including information you provide when contacting us or requesting customer or technical support.
- Device and technical information, including your IP address, browser, device, network connection and other technical identifiers.
- Usage information, including information about how and when you interact with or navigate our website and Services.
We do not knowingly collect or process special categories of personal data such as information concerning health, sexual orientation, trade union membership, religion or racial or ethnic origin.
2. Sources of Personal Information
We may collect personal information:
- Directly from you, including when you create an account, place an order, use our Services, contact us or otherwise provide personal information to us.
- Automatically through the Services, including information collected from your device when you visit our website and through cookies and similar technologies.
- From service providers, including providers that supply technology, payment, fulfilment, shipping or other services necessary for the operation of our store.
- From Shopify and other partners or third parties, where applicable and permitted by law.
For additional information about cookies and similar technologies, please refer to our Cookie Policy.
3. How and Why We Use Your Personal Information
We process your personal information only where there is an appropriate legal basis for doing so.
3.1 Processing Purchases and Orders
We use your personal information to process purchases, receive and process payments, fulfil orders, arrange delivery, process returns and exchanges, and perform the administrative management necessary to provide the products and services you have purchased.
Legal basis: The legal basis for this processing is the performance of the sales contract entered into when you complete the purchase of a product or service through our website.
The information we collect is limited to what is appropriate and necessary for this purpose and will not be used for incompatible purposes.
Payment information is processed through secure external payment platforms. We do not independently store complete payment-card details where those details are processed directly by the applicable payment provider.
3.2 Order Communications and Customer Support
We may use your personal information to:
- Provide customer and technical support;
- Inform you about the status of your order;
- Provide information concerning shipment and delivery;
- Send invoices and other documentation relating to your purchase;
- Process returns, refunds and warranty requests; and
- Respond to your questions and communications.
Legal basis: Depending on the communication, this processing is based on the performance of the sales contract, our legitimate interests in administering orders and providing customer service, and/or compliance with applicable legal obligations.
3.3 Security and Fraud Prevention
We may process personal information to provide a secure payment and shopping experience, authenticate accounts, detect and prevent fraudulent, illegal, unsafe or malicious activity, and protect our website, Services, customers and business.
The legal basis for such processing may include our legitimate interests in protecting our Services and customers and, where applicable, compliance with legal obligations.
3.4 Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including sending marketing communications and displaying advertising for products or services.
Where consent is legally required, such processing will be based on your consent. You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your orders, account, transactions or our legal obligations.
3.5 Legal Obligations
We may process personal information where necessary to comply with applicable laws, tax and accounting requirements, valid legal processes or requests from competent public authorities, as well as to establish, exercise or defend legal claims.
4. How We Disclose Personal Information
We do not sell or disclose your personal information to third parties except where their involvement is necessary to provide our Services, where you have requested or consented to the disclosure, or where disclosure is necessary to comply with a legal obligation.
Depending on the Services you use, personal information may be disclosed to:
- Shopify, which provides the e-commerce platform on which our store operates;
- Payment processors and financial service providers;
- Shipping, fulfilment and logistics providers necessary to deliver your order;
- IT, hosting, cloud-storage, analytics and other technology service providers;
- Customer-support service providers;
- Marketing and advertising partners, where applicable and permitted by law;
- Other third parties where you direct, request or consent to the disclosure; and
- Public authorities or other recipients where disclosure is required by applicable law or valid legal process.
Shipping providers may also use your contact information to communicate with you regarding shipment and delivery of your order.
5. Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information concerning your access to and use of the Services in order to provide and improve Shopify's services and our online store.
Information submitted through our store may be transmitted to and processed by Shopify and service providers that may be located in countries other than your country of residence.
We may also use Shopify features that process information obtained from your interactions with our store and, where applicable, interactions with other merchants and Shopify.
In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify is responsible for that processing and for responding to applicable requests concerning that processing.
For further information about how Shopify processes personal information, please refer to the Shopify Consumer Privacy Policy and the privacy controls made available by Shopify.
6. Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not operated or controlled by us, we recommend reviewing that third party's privacy policy, security practices and terms and conditions.
We are not responsible for the privacy or security practices of third-party websites or platforms.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies necessary for the operation of the website and, depending on your choices and the technologies enabled on the website, for purposes such as preferences, analytics and advertising.
Where required by applicable law, non-essential cookies will be used in accordance with your consent choices.
For further information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy and the cookie controls available on our website.
8. Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who are not legally permitted to use the Services.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@buzok.eu so that we can take appropriate action.
9. Security of Your Information
We take appropriate measures to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
10. How Long We Retain Personal Information
We retain personal information for as long as necessary to provide the Services you have requested and to fulfil the purposes for which the information was collected.
After delivery of a product or completion of a service, we may retain personal information for the period strictly necessary to determine and address any liabilities that may arise from the relevant processing and for the periods required by applicable tax, accounting, record-keeping and other legal obligations.
The specific retention period may therefore depend on factors such as whether we need the information to maintain your account, fulfil contractual obligations, comply with legal requirements, resolve disputes or establish, exercise or defend legal claims.
11. International Transfers of Personal Information
Because we use Shopify and other service providers to operate our online store, your personal information may be transferred, stored or processed outside your country of residence, including outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA to a country that has not been recognised as providing an adequate level of protection, applicable safeguards will be used as required by data-protection legislation, such as the European Commission's Standard Contractual Clauses or other legally recognised transfer mechanisms.
Personal information necessary for delivery may also be shared with the carrier responsible for delivery when an order is shipped to a destination outside the EEA.
12. Your Data Protection Rights
Subject to the conditions established by applicable data-protection legislation, you may have the following rights concerning your personal information:
- Right of access: You may request confirmation as to whether we process your personal data and request access to that data.
- Right to rectification: You may request correction of inaccurate personal data or completion of incomplete data.
- Right to erasure: You may request deletion of your personal data where the applicable legal requirements are met.
- Right to restriction of processing: You may request that processing of your personal data be restricted in the circumstances established by law.
- Right to object: You may object to certain processing of your personal data, including processing based on legitimate interests and direct marketing.
- Right to data portability: Where applicable, you may request to receive personal data you have provided to us in a structured, commonly used and machine-readable format and request its transmission to another controller.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
- Rights relating to automated decision-making: Where applicable, you may have rights relating to decisions based solely on automated processing, including profiling.
To exercise your rights, please contact us at:
We may need to verify your identity before processing a request where necessary to ensure that personal information is not disclosed to an unauthorized person.
We will respond within the periods established by applicable data-protection legislation.
13. Advertising and Communication Preferences
Depending on your location and applicable law, you may have the right to opt out of certain uses of personal information for targeted or personalized advertising.
Where Shopify provides a privacy opt-out mechanism for these purposes, you may use the privacy controls available through our website.
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in the relevant email.
14. Complaints
If you have any concerns or complaints about how we process your personal information, please contact us first at info@buzok.eu.
Without prejudice to any other administrative or judicial remedy available to you, you have the right to lodge a complaint with the competent data-protection supervisory authority.
In Spain, the supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal and regulatory requirements.
When we make changes, we will publish the revised Privacy Policy on this website and update the “Last updated” date.
16. Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your data-protection rights, please contact us:
Email: info@buzok.eu