Política de envío

Shipping Policy

Last updated: 31 August 2026

This Shipping Policy explains the processing, shipping and delivery conditions applicable to orders placed through Buzok at https://buzok.eu/.

1. Shipping Destinations

Buzok currently ships to destinations within the European Union (EU).

The availability of shipping methods may vary depending on the destination, product, parcel dimensions, weight and other characteristics of the order.

Available shipping options and applicable shipping charges will be displayed during checkout.

2. Order Processing

Standard orders are normally processed within approximately 1 to 3 business days.

Orders placed after 17:00 on Fridays or on the day before a national public holiday, as well as orders placed during weekends, will normally begin processing on the next business day.

Processing time is separate from shipping/transit time.

3. Estimated Delivery Time

Once an order has been processed and dispatched, the approximate delivery time is 3 to 7 business days.

Delivery times are estimates and may vary depending on the destination, selected shipping service and circumstances affecting the carrier.

Where tracking is available, the Customer will receive tracking information using the contact details provided with the order.

4. Custom 3D Printing and 3D Modelling Orders

Custom 3D printing and 3D modelling projects require an individual production period before shipment.

Production time depends on factors including the complexity of the project, modelling requirements, dimensions, material, quantity, print settings and current production requirements.

For this reason, Buzok does not guarantee a standard production time for custom 3D orders.

Where applicable, information regarding the estimated production time will be communicated to the Customer during the order, quotation or project-confirmation process.

For projects requiring 3D modelling, production will take place after the relevant model has been approved by the Customer in accordance with our Terms of Service.

Once the custom product has been completed and dispatched, the normal estimated shipping time is 3 to 7 business days, in the same way as for other Buzok orders.

Production time and shipping time are therefore separate periods.

5. Shipping Costs

Shipping costs depend on factors including the destination, product, parcel dimensions and weight.

The applicable shipping cost will be displayed during checkout before the Customer completes the purchase.

Free Shipping

Free shipping may be available for eligible orders over €100.

Free shipping does not necessarily apply to every product, destination or shipping method. Where an order qualifies for free shipping, this will be indicated during checkout.

Certain products, oversized or heavy shipments, custom orders or other specific shipments may be excluded from free-shipping promotions where indicated before purchase.

6. Delivery Address

The Customer is responsible for providing a complete and accurate delivery address when placing an order.

Please review the shipping information carefully before confirming the purchase.

If you discover an error in your delivery address, please contact us as soon as possible at info@buzok.eu.

Where the order has not yet been handed over to the carrier, we will make reasonable efforts to correct the address.

Once an order has been dispatched, changes to the delivery address may not be possible and may be subject to the carrier's conditions.

7. Tracking

Where tracking is provided for the selected shipping service, tracking information will be sent to the Customer after dispatch.

Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.

8. Delivery Delays

Delivery times may be affected by circumstances outside Buzok's reasonable control, including carrier delays, adverse weather conditions, transportation disruptions, peak shipping periods, public holidays or other exceptional circumstances.

If your order has not arrived within the expected delivery period, please contact us at info@buzok.eu so that we can check the shipment.

Nothing in this section limits the Customer's rights regarding delivery under applicable consumer legislation.

9. Failed Delivery or Incorrect Address

If delivery cannot be completed because the Customer provided an incorrect or incomplete address, failed to collect the shipment, or otherwise prevented delivery for reasons attributable to the Customer, the parcel may be returned to Buzok.

Where reshipment is requested, additional shipping costs may apply where permitted by applicable law and where the failed delivery was attributable to the Customer.

We will contact the Customer where necessary to determine how to proceed.

10. EU Shipments

Buzok currently ships within the European Union.

For orders shipped between EU Member States under normal intra-EU circulation, customers will generally not be required to pay import customs duties merely because the goods are delivered from another EU Member State.

Any taxes or charges applicable to a particular transaction will be handled in accordance with applicable law and, where relevant, shown during the purchasing process.

11. Damaged Shipments

If your order arrives visibly damaged, please contact us as soon as reasonably possible at info@buzok.eu.

Please provide your order number and, where possible, photographs showing the condition of the parcel and affected product. This information helps us investigate the issue with the carrier and provide the appropriate solution.

Reporting transport damage promptly helps us process the claim, but does not affect any mandatory statutory rights you may have under applicable consumer legislation.

12. Contact

For questions regarding shipping, delivery or an existing shipment, please contact:

Buzok

Email: info@buzok.eu